Support Available

Expert Support.
Zero Downtime.

From routine platform maintenance and emergency bug fixes to SLA-backed managed hosting — Wisecsite IT Support keeps your digital business online and performing at its best.

Support Center
● 2 Engineers Online
Ticket #1094 — Store Checkout Error
Opened 14 mins ago
In Progress
JD
John D. · Client
Payment gateway returning 500 error on checkout. Customers can't complete orders!
Wisecsite Support · Engineer
On it! I can see the gateway timeout in your logs. Pushing a hotfix to staging now. ETA: 8 min.
WS
Hotfix deployed — issue resolved in 9 min
< 2hr Response
Standard SLA
What We Cover

Comprehensive Technical Coverage

We handle the technical complexity so you can stay focused on running your business.

Bug Fixes & Hotfixes

Critical production bugs are triaged immediately. We diagnose, test, and deploy fixes directly to your live environment.

Server & Hosting Management

We monitor server uptime, manage SSL renewals, and handle hardware-level scaling so your site never goes dark.

Platform Updates

Framework upgrades, dependency patching, and security vulnerability remediation applied safely through staging environments.

Security Monitoring

Proactive scanning for malware, intrusion attempts, and unauthorized access with automated blocking and alerts.

Database Backups

Automated daily encrypted backups with tested restore procedures. Your data is always recoverable no matter what happens.

Performance Optimization

Caching strategy tuning, query optimization, CDN configuration, and load testing to keep response times minimal.

Support Plans

Choose Your Coverage Level

All Wisecsite platform clients receive basic support. Upgrade your SLA for guaranteed priority response times.

Included With All Plans

Basic

Free
30-Day Bug Fix Warranty (post-launch)
Email support with best-effort response
Platform monitoring & uptime alerts
Priority response SLA
Dedicated support engineer
Get Started
One-Time Incident

Emergency

On-Demand
No retainer required
Critical incident response within hours
Site down, data breach, or critical bug
Post-incident report & hardening plan
Billed at a transparent hourly rate
Ongoing monitoring
Report an Emergency

Open a Ticket

Non-urgent issues, change requests, and general questions. Tracked and responded to within our SLA window.

Submit a Ticket

Site Down? Emergency?

If your platform is completely unreachable or you have an active data breach, flag it as critical and we'll respond immediately.

Report Critical Issue
Wisecsite AI
Online
Hello! How can I help you build or manage your platform today?